Payments via Stripe on invoices - How Payments Work

Lime Sportadmin uses Stripe as the payment processor for all online payments. Families pay their invoices through a secure Stripe-hosted payment page. As the club, you receive the payment through your configured Stripe account.

How it works with manual invoices

1. Administrator creates an invoice and sends it.
2. The guardian receives an email with a link to view the invoice.
3. The invoice page (hosted with Lime Sportadmin) shows the invoice details.
4. The guardian clicks to pay and is directed to Stripe's payment page.
5. They complete payment using iDEAL.
6. The invoice status in Lime Sportadmin updates to Paid automatically.

Payment methods supported

The payment method is iDEAL — the most common Dutch online payment method, direct bank transfer. Recurring payments happen through SEPA, and a mandate for this is setup when signing up through the waitlist. If added to a class another way, you can send a subscription request when assigning the person to a class for the first time. Lime Sportadmin will prompt you to do this if needed.

What the invoice looks like to the recipient

The invoice page is in Dutch and shows:

• Factuur [number] — Invoice number
• Betreft — Regarding (student name)
• Geboortedatum — Date of birth
• Specificatie — Itemised list of charges
• Totaal — Total amount
• Payment status: "Betaald [date]" when paid
• Footer: "Stripe is de betalingsontvanger namens [Club name]" (Stripe is the payment recipient on behalf of [Club name])

When payment is received

• The invoice status in Finance updates to Paid
• The Remaining column shows €0.00
• The payment date is recorded on the invoice

Reconciliation

To check all received payments, go to Finance → All Invoices, set the Status filter to Paid, and review the Invoice date and Paid columns. This gives you a full overview of payments received in a given period.

Payment not received?

If a guardian says they paid but the invoice still shows as Unpaid:

1. Check the invoice in Finance — allow a few minutes for Stripe to process
2. If the status has not updated after 24 hours, check the Stripe dashboard directly
3. Contact Lime Sportadmin if something is off and we will hava a look at it together